Refund Policy
Last updated:
1. Return Eligibility
You may return products within 7 days of delivery if they meet the following conditions:
- Product is unused and in original condition
- Original packaging is intact
- All accessories and documentation are included
- Product has not been damaged by misuse
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged by customer misuse
- Items without original packaging
- Personalized or custom-made products
- Products past the 7-day return period
3. Return Process
Contact Us
Reach out to our customer service team via email or phone to initiate a return.
Get Approval
We'll review your request and provide return authorization if eligible.
Ship the Product
Package the product securely and send it to our return address.
Receive Refund
Once we receive and inspect the product, we'll process your refund.
4. Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- bKash: Refund will be credited to your bKash account within 3-5 business days
- Cash on Delivery: Refund will be processed via bKash or bank transfer
5. Refund Timeline
Refunds are typically processed within 5-7 business days after we receive and inspect the returned product. You will receive a confirmation email once the refund has been processed.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.
7. Contact Us
For return requests or questions about our refund policy, please contact:
Email: bornoriaofficial@gmail.com
Phone: +880 1832-938789
Hours: 24/7 Customer Support